Frequently Asked Questions
Q: Is this service free?
A: Yes and No. The shipping and processing of your letter through the U.S. Postal Service requires time and material so there is a charge for this delivery option. However if you choose to use the ""email only"" delivery option, there is no charge. Feel free to send as many letters as you like!
Q: How long will it take for my letter to be received?
A: We currently ship out the letters from New York, NY and use standard letter delivery through the United States Postal Service. Hence depending on your state/and or zip code you can expect standard delivery times. You can visit the USPS website for more information.
Q: Do you offer next day delivery?
A: Unfortunately, we don't offer any faster delivery services than the standard letter delivery provided by USPS. We may provide this in the future.
Q: How will I know that my mail will be received by the person whom I'm sending it too?
A: We offer a free email follow up confirmation that is sent out 7 days from the date of your purchase date. We also guarantee delivery provided the correct mailing information was provided. If it was an error on our part or the US Postal Service simply made a mistake we will re-send your letter for free or offer a full refund for your purchase. For more information see Our Guarantee page for more information.
Q: Do you mail letters outside of the U.S.?
A: We currently do not offer service outside of the U.S. However you can send a vintage mail through our site using email delivery.